bi111 Frequently Asked Questions
Everything Bangladesh players need to know about bi111 — registration, bKash and Nagad payments, cricket betting markets, bonuses, account security and responsible gaming, all answered in plain English.
Welcome to the bi111 FAQ. This page gives direct, detailed answers to the questions Bangladeshi players ask most often — whether you are signing up for the first time in Dhaka, making your first bKash deposit from Chittagong, or checking bonus terms before the BPL season. If your question is not covered here, email our team at [email protected] and we will respond promptly.
Account & Registration
QHow do I register a bi111 account in Bangladesh?
Registering on bi111 takes under two minutes. Go to bi111.ws, tap the sign-up button, enter your mobile number or email, choose a strong password and confirm you are aged 21 or above. You will receive a one-time verification code by SMS or email — enter it to activate your account. Once active, you can make your first deposit via bKash, Nagad, Rocket or a Bangladeshi bank account.
QWhat documents are needed for KYC verification on bi111?
bi111 requires a valid government-issued photo ID for KYC — your National ID card (NID) or passport is accepted. You may also be asked to submit a selfie holding your ID alongside a live selfie for face-match verification. Proof of your payment method, such as a screenshot of your bKash or Nagad wallet showing your registered number, may also be requested. Most KYC reviews are completed within 24 hours.
QI forgot my bi111 password — how do I reset it?
On the bi111 login screen tap Forgot Password and enter the mobile number or email linked to your account. bi111 will send a secure reset link or OTP. Follow the on-screen steps to set a new password. If you no longer have access to your registered contact details, email [email protected] with your account username and a photo of your ID so the team can verify your identity and restore access manually.
QCan I open more than one bi111 account?
No — bi111 strictly allows one account per player. Duplicate accounts are flagged during KYC and routine security checks. If multiple accounts are found to belong to the same person, all duplicates will be suspended and any associated bonus funds forfeited. If you accidentally created a second account, contact [email protected] immediately to have it merged or closed without penalty.
QHow do I close my bi111 account permanently?
Email [email protected] from your registered email address and state clearly that you want to permanently close your account. The support team will verify your identity and process the closure. Any remaining balance will be paid out to your registered payment method before the account is closed. If you are closing due to gambling concerns, bi111 recommends activating self-exclusion instead, which takes effect immediately.
Deposits & Withdrawals
QHow long does a bKash deposit take to appear in my bi111 account?
bKash deposits on bi111 are credited almost instantly in the vast majority of cases. Once you complete the Send Money transaction to the bi111 bKash number and submit your transaction ID in the deposit form, your balance updates in real time. If your deposit has not appeared after 10 minutes, contact [email protected] with your bKash transaction ID and the exact amount sent — the team will investigate immediately.
QWhat is the minimum deposit amount on bi111?
The minimum deposit on bi111 is ৳200 for bKash, Nagad, Rocket and Upay. Bank transfer minimums may vary by provider but are generally ৳500. There is no stated maximum deposit limit on bi111, although very large single deposits may trigger additional identity verification as part of standard compliance practice. All deposit amounts are shown in BDT (Bangladeshi Taka).
QWhat is the minimum withdrawal amount on bi111?
The minimum withdrawal on bi111 is ৳500. Withdrawals are processed back to the same payment method used for your most recent deposit — bi111 does not allow withdrawals to a different wallet or bank account unless your original method is unavailable and you have completed additional verification. Most bKash and Nagad withdrawals are processed within 1 to 3 hours during regular business hours.
QDoes bi111 charge fees on deposits or withdrawals?
bi111 does not charge any platform fees on deposits or withdrawals. Your mobile banking provider may apply their own transaction charges — for example bKash typically charges around 1.5% on Send Money transfers. Those third-party charges are outside bi111's control and are not reimbursed. Always check your provider's current fee schedule before transacting.
QWhy has my bi111 withdrawal been delayed?
Withdrawal delays on bi111 are most commonly caused by pending KYC verification, a compliance review triggered by the withdrawal amount, or temporary network delays with your payment provider. Check your account status in Account Settings first. If your KYC is complete and your account is in good standing, email [email protected] with your withdrawal reference number and the team will investigate and update you within 2 hours.
Games & Gameplay
QCan I bet on BPL and IPL cricket matches on bi111?
Yes — bi111 offers cricket betting on BPL (Bangladesh Premier League), IPL, T20 World Cup, Asia Cup, ODI series and Test matches featuring the Bangladesh Tigers and other international sides. Betting markets include match winner, top batsman, top bowler, total runs, total wickets, method of dismissal and live in-play betting. BPL markets open once the fixture schedule is confirmed and close at the start of each match.
QAre the casino and slot games on bi111 fair?
All games available on bi111 use RNG (Random Number Generator) technology certified by the original game studios, including Pragmatic Play, Evolution Gaming and Spribe. RNG certification guarantees that every spin, card deal and dice roll is statistically independent and cannot be manipulated by bi111 or the player. Each game's published RTP (Return to Player) percentage reflects its verified long-run average payout rate.
QCan I play bi111 on my Android or iPhone?
Yes — bi111 is a mobile-first platform that runs in any modern mobile browser without needing an app download. Open bi111.ws in Chrome, Samsung Internet or Safari on your Android or iOS device and the site loads in its optimised mobile layout automatically. All features including live cricket betting, live casino, slots, account management and deposits work fully on mobile.
QWhat cricket betting markets does bi111 offer for Bangladesh Tigers matches?
For Bangladesh Tigers matches, bi111 offers a wide range of markets including match winner, series winner, toss winner, top Bangladesh batsman, top opposition bowler, player of the match, total runs in an innings, total sixes, method of first wicket and live in-play markets that update ball by ball. Market depth varies by format — T20 matches typically have the widest range of pre-match and in-play options.
QHow do crash games like Aviator work on bi111?
In Aviator (by Spribe), a multiplier starts at 1x and climbs continuously from the moment the round begins. You place your bet before the round starts and then choose when to cash out. If you cash out before the plane crashes, your stake is multiplied by the value you cashed out at. If you wait too long and the plane crashes first, you lose your stake. The crash point is determined by a provably fair RNG algorithm that neither bi111 nor Spribe can predict in advance.
Bonuses & Promotions
QWhat welcome bonus does bi111 offer new players?
bi111 offers a welcome bonus to players who register and complete their first qualifying deposit. The exact bonus amount and match percentage are displayed on the bi111 promotions page at registration time and are updated regularly, especially around major cricket events like the BPL and T20 World Cup. Always read the full Terms and Conditions attached to any bonus before claiming — particularly the wagering requirement and expiry date.
QWhat is a wagering requirement and how does it work on bi111?
A wagering requirement (also called rollover) tells you how many times you must bet your bonus amount before it becomes withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before any of the bonus converts to real withdrawable funds. Sports bets and casino games may each contribute a different percentage toward the rollover total — check the specific terms for each promotion.
QCan I use a bi111 bonus to bet on cricket?
In most cases yes — cricket betting and other sports bets count toward the wagering requirement on bi111 bonuses, though the contribution rate may differ from casino or slot bets. For example, sports bets may contribute 100% of the stake toward rollover while certain slot games contribute at a different rate. Review the specific promotion terms on the bi111 promotions page to confirm which bet types and game categories qualify.
QDoes bi111 offer free spins?
bi111 periodically offers free spins as part of welcome packages, reload bonuses and seasonal promotions around events like Eid, Pohela Boishakh and major cricket tournaments. Free spins are usually awarded for specific slot titles and come with their own wagering requirements before any winnings can be withdrawn. Check the bi111 promotions page regularly or opt in to bi111 email updates to stay informed about new free spin offers.
QDo bi111 bonuses expire if I do not use them?
Yes — all bi111 bonuses and free spins have an expiry date and a wagering deadline. If the rollover requirement is not completed within the stated time window (typically 7 to 30 days depending on the promotion), the bonus and any associated winnings are automatically voided and removed from your account. The expiry date and wagering deadline are always stated in the Terms and Conditions of each individual promotion before you claim.
Safety & Responsible Gaming
QIs bi111 safe to use in Bangladesh?
bi111 uses SSL encryption on all connections to protect your personal data and financial transactions. Account access is secured by password authentication and optional two-step verification. bi111 processes all payments through established Bangladeshi providers — bKash, Nagad, Rocket, Upay and major banks — and does not store your full payment credentials on its servers. Player funds are held separately from operational funds as an additional financial safeguard.
QWhat is the minimum age to play on bi111?
The minimum age to register and play on bi111 is 21 years. This applies to all players in Bangladesh without exception. Age is verified during the mandatory KYC process, and any account found to belong to a player under 21 will be immediately suspended, all funds frozen and the account permanently closed. bi111 enforces its 21+ policy strictly and does not make exceptions under any circumstances.
QHow do I set a deposit limit on my bi111 account?
Log in to your bi111 account, go to Account Settings and select the Player Safety section. You can set a daily, weekly or monthly deposit limit from there. Limits take effect immediately when you lower them. If you increase a limit, bi111 applies a mandatory 24-hour cooling-off period before the higher limit becomes active — this deliberate delay is a safeguard against impulsive decisions. You can also email [email protected] to have limits set on your behalf.
QCan I self-exclude from bi111 if gambling is becoming a problem?
Yes — bi111 offers self-exclusion to any player who feels their gambling is becoming harmful. You can activate self-exclusion directly from Account Settings under Player Safety, choosing a period of 30 days, 90 days, 6 months, 1 year or permanent closure. Self-exclusion takes effect immediately with no delay. During the exclusion period your account is fully locked and all promotional communications are paused. Email [email protected] if you need help activating it right away.
QHow do I contact bi111 customer support?
The primary way to reach bi111 support is by emailing [email protected]. The team is available 7 days a week and aims to respond to all queries within a few hours. For urgent matters such as a delayed withdrawal, a security concern or a self-exclusion request, mark your subject line clearly — for example Urgent: Withdrawal Delay or Self-Exclusion Request — so the team can prioritise your message. bi111 does not operate a public phone line; email is the only official contact channel.
Still Have Questions?
Our support team is available 7 days a week. Log in to your bi111 account or read our Responsible Gaming guide for more guidance.
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