Responsible Gaming at bi111

bi111 believes that gambling should always be a form of entertainment — never a financial strategy, an escape from personal problems, or a source of stress. For the vast majority of our players across Dhaka, Chittagong, Sylhet and the rest of Bangladesh, playing on bi111 is an enjoyable leisure activity. We want to make sure it stays that way for everyone.

We have built a comprehensive set of responsible gaming tools directly into the bi111 platform. These tools are available to every registered player at no cost and with no judgment. We also employ a dedicated player welfare team who actively monitors for early signs of problem gambling and who is always available via [email protected] if you need to talk.

Problem gambling can affect anyone, regardless of income level, profession or background. The following signs may indicate that gambling is becoming a problem. If you recognise several of these in yourself or someone you know, we encourage you to take action immediately.

bi111 operates as a strictly adult platform. Access to any gambling service on bi111 is restricted to individuals who are 21 years of age or older. This is not merely a policy preference — it is a firm rule that bi111 enforces through mandatory identity verification (KYC) during the registration process. Every new player must submit a valid national ID card, passport or other government-issued identification before any deposit or withdrawal can be processed.

If at any point bi111 suspects or discovers that a registered player is under the age of 21, the account will be immediately suspended and all funds will be frozen pending investigation. Any deposits made by an underage player will be returned to the payment method used, minus any winnings — which will be forfeited. bi111 takes the protection of minors with the utmost seriousness and will cooperate fully with any investigation by the relevant authorities.

Activating responsible gaming tools on bi111 takes less than two minutes. Here is how to do it:

• Log in to your bi111 account using your registered mobile number or email address.
• Tap the account icon in the top corner of the screen and select Account Settings from the menu.
• Navigate to the Player Safety section and choose the tool you wish to activate — deposit limit, loss limit, session reminder, cooling-off period or self-exclusion.
• Enter your chosen values, confirm your selection, and the tool will be active immediately on your account.

Increases to deposit limits or loss limits take effect after a mandatory 24-hour reflection period, to ensure that changes are considered carefully and not made impulsively. Decreases to limits and self-exclusion activations take effect immediately with no delay.

Self-exclusion is bi111's most powerful responsible gaming tool. When you activate self-exclusion, your account is immediately locked and you will not be able to log in, deposit, place bets or claim bonuses for the duration of your chosen exclusion period. bi111 will also suppress any promotional communications to your registered contact details during this time.

Self-exclusion periods available on bi111 are: 30 days, 90 days, 6 months, 1 year, and permanent exclusion. You may choose any of these when activating via Account Settings, or you can contact bi111 support to request a specific period. During a self-exclusion period, requests to shorten or cancel the exclusion will not be accepted. This protection is intentionally firm to prevent impulsive reversal.

After a self-exclusion period ends, your account will not automatically reactivate. You must contact bi111 support and complete a reinstatement process, which includes a mandatory reflection period. This deliberate step ensures that players who have self-excluded return to bi111 only when they feel genuinely ready and in control.

bi111 strongly encourages parents and guardians to take active steps to prevent minors from accessing online gambling platforms. If you share a mobile device or computer with younger family members, we recommend enabling parental control software and ensuring that your bi111 login credentials are never stored in a shared browser profile. Never share your bi111 username or password with anyone, including family members.

If you believe a minor has created a bi111 account or has accessed your account, please contact our support team immediately at [email protected] with details of the incident. bi111 will investigate promptly, close any underage account, and work with you to secure your account against further unauthorised access.

bi111 wants every player to approach gambling from a position of financial security. Before you deposit and play, we recommend following these simple principles to protect your financial wellbeing:

• Only gamble with money that you can genuinely afford to lose — treat your gambling budget as entertainment spending, like dining out or watching a match.
• Set a hard deposit limit before your first session and resist any urge to increase it, especially after a losing run.
• Never use bKash, Nagad or bank funds that are earmarked for rent, food, school fees or essential household expenses to fund gambling.
• If you find yourself depositing more frequently than usual, or immediately reloading after a loss, activate a cooling-off period and step away from the platform for at least 24 hours.

If you are concerned about your own gambling or that of someone you know, please do not hesitate to contact bi111's dedicated player welfare team. We are here to listen, to help you access the right tools, and to support you in making a decision that is right for you — whether that is setting a limit, taking a break or self-excluding entirely. All conversations with our welfare team are handled with complete confidentiality.